Terveystalo implements the industry's most accurate billing quality monitoring system
As part of the broader development work launched in the spring, focusing on transparency, customer orientation, and the utilization of digital tools, Terveystalo has created the industry's most accurate tool for verifying the accuracy of invoicing, which was introduced in September 2025.
The cornerstone of our operations is our customers' trust in high-quality care and transparent, contract-based invoicing. To support this, we at Terveystalo have developed the most accurate quality monitoring system in the industry, which detects deviations in doctors' invoicing more effectively than before and enables a quick response in accordance with a clear process. When potential errors are corrected without delay, it improves the quality of service for our customers and the accuracy of invoicing.
– We introduced the new tool in September. It helps us ensure that invoicing corresponds to the actual services provided and that reporting is clear and transparent. We have already noticed that the majority of our professionals handle invoicing carefully and in accordance with the guidelines. The most important thing is the preventive effect and that the rules are clear to everyone. With the help of the tool, we have identified individual situations where it has been necessary to clarify our guidelines so that our professionals can easily act responsibly and focus on what is most important, focus on the customer, says Jukka Pitkänen, Chief Medical Officer of Terveystalo's Healthcare services.
Read more occupational health news
-
PEth in occupational healthcare
12.06.2025
