Website's terms and conditions of use

Use of the website of Suomen Terveystalo Oy (hereinafter the "Company") is subject to these terms and conditions of use. Please read these terms and conditions before using the Company's website. In addition to these terms and conditions, different services may also be subject to special terms and conditions. If the use of the service requires identifiers, the conditions on the use of identifiers also apply. By using the website, you accept these terms and conditions.

Service provider

The main provider of the website is Suomen Terveystalo Oy. Address: Jaakonkatu 3 B, 00100 Helsinki, Finland. Tel. +358 (0)30 633 11.



The Company has the right at any time, without prior notice, to change the website's terms of use, appearance, content, availability, the services provided via the website, and any other features of the website, or to discontinue the service. The Company has the right to suspend the provision of the service when required for the duration of maintenance and update procedures.


Service provider's responsibility

The Company is not liable for direct or indirect loss or damage caused by the use of this website or the electronic services, nor for their unavailability or any loss or damage caused by such. The Company does not guarantee continuous and faultless operation of the website. The electronic information published on the Company's website is produced solely for the purpose of providing information, unless otherwise separately and expressly agreed.


Information produced by third parties

The Company is not liable for any material produced or published by a third party that may be accessed by a link on the website.


User's responsibility

The user is responsible for the accuracy and receipt of the information submitted via this website. The user represents and warrants that they will not submit any illegal or improper material to this website. The user must employ all reasonable means to ensure that the submitted material does not contain viruses and that it is not harmful in any other way.


Intellectual property rights

Unless otherwise stated, the proprietary rights, copyright, and other intellectual property rights to the website belong to a company that is part of the Terveystalo Group. All rights to the website and its contents are reserved. It is forbidden to publish, copy, transfer or edit any material contained in the website without consent of the property right holder, excluding storing materials on a computer or printing them out for personal use. The materials can be quoted in accordance with the Finnish Copyright Act (404/1961). When quoting materials, the source must always be cited. However, any trademarks and company logos included in the website may not be copied, published, or distributed without the Company's written permission.


Online booking

The online booking service provided by the Company on its website is intended for booking appointments only directly between the customer and the Company. Distribution, dissemination and forwarding of any information provided on the Company's online booking website by a third party for the above purpose is prohibited. For example, dissemination of information about available appointments is prohibited. Automatic search of services offered in the online booking is also prohibited.


Personal data

Information about the processing of personal data by the Company can be found in the privacy statement.



The confidentiality of e-mails sent through an open information network cannot be guaranteed. Users should avoid submitting personal data and other confidential messages to the Company by e-mail. The Company is not obligated to carry out assignments or service requests sent by unencrypted e-mail. Upon the user's request, the Company has the right to forward information by email to the address specified by the user. The Company is not responsible for any direct or indirect loss or damage caused by messages sent in an open information network.


Website usage information and cookies

What are cookies and what are they used for?

The Company's website uses tools that use cookies. Cookies are small text files that are stored in your browser when you visit the website. The use of cookies allows the Company to develop the website and improve user experience and functionality of the website. The Company also uses cookies for marketing purposes, to provide targeted content that the user might find interesting. All advertisements are not cookie-based. The Company's advertisements on the websites of various operators can also be based on other methods. In addition, cookies allow the website to remember the browser's language setting and the content reviewed by the user. Based on this information, the Company is able to offer related content.

What information does the Company collect?

By using cookies, the Company stores the user's IP address, browser and device types, time of the visit, visited pages and the IP address and server from where the user is accessing the site. The Company does not use the information collected by cookies to identify users.

What tools does the Company use?

Analytics systems Piwik PRO and Matomo Analytics
The Company uses analytics tools to analyze errors, number of users and user behavior on the website.

The Company uses a marketing automation tool called Acustic. Acustic's monitoring tools provide the Company with information about how many times a user who has subscribed to the newsletter has visited the website and what links they have clicked on the newsletter. The tool helps the Company to measure the success of email campaigns and to target marketing content to existing and potential customers.

The Company's website uses Adform. This tool allows the Company to analyze and compile traffic statistics as well as target and optimize advertising on external channels.

Google Adwords
Google Adwords helps the Company to monitor behavior on the website and effectiveness of advertising in the Google network. Information collected with the tool helps the Company to analyze the effectiveness of keyword advertising and to optimize advertising.

The Company's website uses the GetJenny tool. This tool allows the Company to offer a chatbot service to the website users.

Social media tools
The Company uses Facebook and Instagram monitoring tools to compile traffic statistics and to target advertising.

The website also uses a social media sharing tool called Addthis. When you click like or share, information is shared on the social media platform in question. By sharing content through social media plugins, the platform receives the following information: IP address, browser identifier, and date and time of browsing. Each service provider's terms and conditions of use apply to these social media services.

How can I refuse cookies and delete cookie-related information?

Your browser probably accepts cookies by default but you can change browser settings and disable cookies. Cookies are necessary for the Company's website to function, and the Company does not guarantee the functionality of services if cookies are disabled.
Generally, the Company stores your cookie preferences for network monitoring for six months. You can change your cookie consent at any time or fully remove certain type of monitoring by clicking the button below.


The Company reserves the right to amend its cookie policy.



Applicable law

These terms and conditions as well as any possible disputes arising from the Company's website and its content are governed by Finnish law. Any disputes are settled in the District Court of Helsinki.