Up-to-date information about coronavirus and our services

6/2/2020

On this page, you can find information about how to use Terveystalo’s services during the coronavirus epidemic and how we have prepared for exceptional situations.

If you have respiratory tract symptoms or suspect you might have contracted the coronavirus: 

Stay home. Contact a remote doctor through the Doctor Chat 24/7 of the Oma Terveys (My Health) service. The remote doctor will assess the need for care and refer you to laboratory tests, imaging studies or a doctor’s appointment in a clinic that focuses on the treatment of people with respiratory tract symptoms. 

Alternatively, you can call our customer service on +358 (0)30 6000 to book an appointment with a clinic that focuses on the treatment of people with respiratory tract symptoms.

We treat people with respiratory tract symptoms in designated clinics:

Special procedures are in place at our clinics that specialize in the treatment of respiratory tract symptoms. A nurse wearing protective equipment meets customers outside the clinic, offers them hand sanitizer and directs customers with respiratory tract symptoms to a separate waiting area.

Our staff provide instructions on what to do. No additional measures are expected from the customer. 

Call your health center of the emergency department only if:

  • You develop serious symptoms, such as dyspnea (difficulty breathing) AND your general state of health deteriorates

OR

  • You belong to a risk group and you suddenly develop a fever (38 degrees or over) AND you have a sore throat and/or a cough

If you suspect you are infected but your symptoms are mild and you can manage at home, stay at home and do not burden the health care system.  

  • The key principles of home care are plenty of rest, food, and liquids.You should avoid exertion until the symptoms have passed. You can also use common painkillers to alleviate the symptoms according to the manufacturer’s instructions. 

If you are healthy but want to make an appointment with a doctor or another expert, please read the instructions below:

It is safe to visit Terveystalo clinics, and our clinics are open. To prepare for the coronavirus, we have intensified the cleaning of our premises and ensured that our staff and the customers are protected.

We are currently centralizing the treatment of patients with respiratory tract symptoms to designated clinics. In addition, the separate collection points to test for COVID-19 established at certain clinics are located outside Terveystalo’s premises. This ensures that other customers visiting the clinic can get treatment without fear of exposure. It is safe to visit all of Terveystalo’s premises and clinics.

  • Terveystalo’s services continue as normal during the coronavirus outbreak. All of our health and wellbeing experts and services are still at your disposal, and you are warmly welcome to visit Terveystalo. Book an appointment online.
  • All of our appointments are now also available as telephone appointments
  • It is not necessary to cancel or re-schedule previously booked appointments. If you do not have respiratory tract symptoms, you can visit our clinic as normal to get treatment. If you prefer, you can switch a previously booked appointment to a remote appointment by calling our customer service on +358 (0)30 6000*.
  • The 24/7 remote services are always available: the chat and video services are suitable for many health and well-being issues. If you suspect you have the coronavirus, do not visit a clinic. Contact a remote doctor through the Doctor Chat 24/7 of the Oma Terveys (My Health) service

Treatment of the over-70s

The Government has made recommendations regarding the self-isolation of over 70-year-olds. As a result:

  • Non-urgent treatment of over 70-year-olds is provided through remote appointments.
  • Urgent treatment of over 70-year-olds continues as normal at Terveystalo.
  • If you are uncertain about what to do, call our appointment booking service on +358 (0)30 6000*

Oral health services

Our oral health services remain open. Please note the following procedures during the coronavirus outbreak:

  • We focus on providing urgent and semi-urgent care
  • Previously booked appointments for patients who are over 70 years of age or belong to a risk group are being rescheduled for May
  • Do not come to an oral health appointment if you have returned from abroad less than two weeks ago
  • Come to the clinic only if you are healthy
  • Please reschedule your oral care appointment if you have flu symptoms or you have been in close contact with a person infected with the coronavirus
  • Treatment of symptomless teeth or chipped off fillings are rescheduled for when you are healthy again
  • If you have been ill, you are welcome to visit us when it has been at least one week from the onset of the symptoms and you have had at least one symptom-free day.

Our remote services are available 24/7 

  • We recommend using our remote services: the chat and video services are suitable for many health and well-being issues.
  • The Terveystalo Oma Terveys (My Health) app is the most convenient way to use our remote services. Download the app free of charge from Apple Store or Google Play Store.
  • If you prefer, you can also log in to our Oma Terveys website to use the remote services.
  • You can use the chat to discuss matters, renew a prescription, send a photo or other file to an expert, or establish a video connection with a professional.
  • Video appointments are suitable, for example, for therapy visits or discussing treatment of an illness that has already been diagnosed. Start a video appointment here.
  • You can switch a previously booked appointment to a remote appointment by calling our customer service on +358 (0)30 6000*.
  • All of our appointments are now also available as telephone appointments. If you book a telephone appointment, the doctor will call you within an hour of your scheduled appointment. As the service is provided by telephone, you can select an available time from any city. Book a telephone appointment.

Instructions TO PREVENT INFECTION

  • Keep your hands clean. Always wash your hands with warm water and liquid soap when you arrive at work, before eating and smoking or using snuff, and when you leave work.
  • If you are unable to wash your hands with water and liquid soap, use hand sanitizer containing alcohol, unless instructed otherwise by your employer.
  • When using a hand sanitizer containing alcohol, use enough to be able to rub your hands thoroughly.
  • If using disposable gloves, remove them without touching their outer surface. Also wash your hands after removal of gloves.
  • Do not touch face around your mouth or nose area with protective gloves or dirty hands.
  • If you must cough, cough into a handkerchief or your sleeve. Under any circumstances do not cough into your hands.
  • Using respiratory protective masks is not necessary. A medical mask, which covers the mouth and nose is only recommended for health care personnel and individuals who have contracted the COVID-19 disease along with their close ones e.g. family members.

Rapid identification of cases is important so that effective control measures can be implemented to reduce the risk of further infections.

THL is monitoring the situation and updates the latest information to their pages.

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