How can we help?
Please contact our customer service if you can't find the appointment, service, or expert you need online. You can call us anytime; our customer service is open 24/7. In the mornings, our waiting times may be longer than usual.
Customer service and booking
Calls cost 8.35 cents/call + 19.33 cents/minute + mobile call charge or local network charge. Queuing is subject to charge.
We can help you with:
- Booking an appointment
- Support in using the Terveystalo app and other digital services
- Inquiries about Terveystalo’s services
- Contacting our clinics or specialists treating you
- Advice on prescription renewal and patient records
Switchboard
Calls cost mobile call charge or local network charge.
Our e-mail format is:
firstname.lastname@terveystalo.com
Customer feedback
You can give us feedback either by filling in the customer feedback form or by calling us at 045 7734 9974. If your feedback concerns your health or care, we recommend that you contact us by phone.
If you want to ask about billing, see the contact details below.
Calls to numbers starting with 045 will be charged according to the charge of your mobile phone subscription. Queuing is also subject to charge.
Cancelling an appointment
You can cancel your appointment online, in the Terveystalo app or by calling 045 7734 9974.
Calls to numbers starting with 045 will be charged according to the charge of your mobile phone subscription. Queuing is also subject to charge.
Billing feedback and queries by individual customers
- tel. 045 788 40 888 (weekdays 8‒16)
- call charge: according to the charge of your mobile phone subscription, queuing is also subject to charge
- send your feedback or query using the feedback form
Recording calls
We record calls to train our customer service staff, to improve our operations and quality assurance, and as necessary, to handle feedback, formal requests for clarification, and incidents.