For customers

Cancelling an appointment

You can either cancel or reschedule your booked appointments. Se instructions below.

Cancelling or rescheduling an appointment

You can cancel or reschedule your appointment free of charge up to 24 hours before the scheduled time. There are three ways to cancel or reschedule an appointment:

Please note: the customer support e-mail address cannot be used to cancel or reschedule appointments.


Cancellation policy

Appointments must be cancelled at least 24 hours before the scheduled time. For late cancellations and missed appointments, we reserve the right to charge the full price of the scheduled service.