For customers

Customer feedback

Let us know how we succeeded in providing you with services and how we could develop further. Choose the suitable feedback form below.

Please note that you cannot use the feedback form to schedule or cancel appointments. If you would like to schedule or cancel an appointment, please call our 24/7 customer service at +358 (0)30 6000*.

If you have questions related to electronic services, such as online appointment booking and the Terveystalo application, please contact customer support: We will respond within a few business days. The e-mail address of customer support cannot be used to change or cancel appointments.

You can use the form below to send us feedback on our services. If you would like us to contact you, please state your contact details. We will contact you within two business days.

Please note that this feedback channel is not intended for processing sensitive personal or health-related information. In order to ensure data protection, we ask that you do not write your personal identity code or any other confidential information on the feedback form.

You can send us your feedback by using the feedback form for corporate customers available below. If you wish that we contact you, fill out your contact information in the form as well. We will contact you within two business days.

In addition to health care professionals, the feedback can be processed by other people as well, so please do not send information regarding individual patients through this form.