Treatment protocols make good choices easy for customers
Patient counselling based on medical science is the basis of all operations at Terveystalo. Patient counselling is being developed based on common treatment protocols, and the first treatment protocol related to non-specific low back pain will be introduced in October. The purpose is to increase the effectiveness of the treatment the customer receives and to assist and speed up recovery and return to work.
The treatment protocols are treatments defined by Terveystalo, based on the Current Care Guidelines, to treat a given illness or ailment for which a customer seeks treatment. With their help, uniform treatment of a specific ailment is ensured in Terveystalo’s nationwide network, which guarantees consistent quality and the realization of effective treatment.
“Treatment protocols clarify and streamline the professional’s work. When the diagnosis-specific care pathway is strengthened with the help of automated alerts, the appointment can focus on the encounter and the things that bring added value to the customer,” says Antti-Jussi Ämmälä, Senior Physician, Quality and Patient Safety at Terveystalo.
“For example, the treatment protocol for low back pain includes physical therapy. When you record low back pain in the patient information system, a referral for physical therapy can be made very easily,” says Ämmälä.
Terveystalo’s responsibility is to support the customer in various ways. By developing digital solutions, ways are sought to remind and be in active contact with the customer if it seems that the next steps of the treatment will not be done. We also support self-care by bringing information about the ailment and its self-care into the app.
“Through our expertise, we know what things should happen for an effective treatment to take place and for the patient who is to be treated to get help for their ailment as soon as possible. Our job is to make sure that these things actually happen so that a minor ailment does not turn into a long-term health problem that causes sickness absences. When a referral for further treatment has been made, the customer receives a message through which they can immediately book the appointment. If the customer does not book an appointment, we first remind them gently and then more briskly,” explains Ämmälä.
In the future, researched information related to the diagnosis and support for self-care will be distributed widely to customers through the Terveystalo app. Now, at the latest, you should encourage your personnel to use the app.
“One of the expert’s tasks is to share information about the customer’s ailment. It may not always be possible to take in all the information during an appointment, so we make it easy for customers to return to the information. Through the Terveystalo app, we share additional information about treatment, articles and, for example, physical therapy instruction videos,” says Ämmälä.
At the end of 2022, Terveystalo will also introduce treatment protocols for occupational health customers prepared for the treatment of depression, anxiety and sleep disorders, as well as treatment protocols for vitreous detachment and acid reflux.
Latest articles
This smart decision led to a decrease in the industrial company's occupational health costs
Lapua-ketjut is committed to promoting employee well-being and maintaining their ability to work. This approach is paying off: the company has fewer sick days than the industry average.
A single blood test can indicate the risk of 8 diseases – and there is also a link to absenteeism
A new type of laboratory test helps identify the root causes of sick leave. In this way, the data improves the accuracy of occupational health services and reduces risks to work ability.
Terveystalo Ella guides occupational health professionals to operate within the framework of the client agreement
Terveystalo’s new patient information system, Terveystalo Ella, brings together all patient data relevant to a patient’s care, as well as occupational health contract information, making it available to healthcare professionals in a completely new way that supports reception work.
How to reduce pharmaceutical waste across hundreds of locations? Terveystalo and Aalto University are looking for answers
During the first half of the year, Terveystalo has collaborated with master’s students at Aalto University to improve the management of pharmaceutical waste and identify ways to reduce avoidable pharmaceutical waste in particular. This collaboration reflects Terveystalo’s continuous improvement processes, its efforts to strengthen environmental responsibility, and its commitment to making the company’s operations more sustainable.
The updated lifestyle disease risk report provides a clearer picture of one’s health
Terveystalo’s lifestyle disease risk report is being updated and will soon be available as a digital view in the Terveystalo app and online service. The update makes it easier to understand your health status and provides a quick overview of your risk level for lifestyle-related diseases.
Smoother support for overall health throughout the care pathway also from oral health
At Terveystalo, dental and oral health is taken into account in accordance with national guidelines as part of care pathways for diabetes, asthma, hypertension, and reflux disease.