Strong identification speeds up your service experience when calling us
Soon you can identify yourself easily and securely before your call is answered. Read below to see how the identification process works.
How can I identify myself before the call begins?
- When you call our customer service number 0900 30 000, the automated message will offer you the option to identify yourself.
- After your selection, you will receive a text message from Terveystalo asking you to authenticate. The message includes a link that takes you, via a secure connection, to Telia’s identification service.
- Identify yourself using online banking credentials or mobile certificate and stay on the line. When the customer service agent answers, they will see your information and can assist you right away.
Please note that…
- The text message and its secure authentication link are sent to you only if you choose to authenticate during the call.
- The message appears in the same thread as other text messages from Terveystalo and directs you to Telia’s identification service.
- The authentication link is valid for 15 minutes, and identification is done using online banking credentials or mobile identification.
- Strong identification will first be introduced in the Finnish-language menu for private customers’ calls. At the beginning of February, the new identification method will also be available for occupational health customers.
Read more occupational health news
Occupational health Therapies at the Forefront – operating model reformed mental health support for staff in Oulu
Mental health and behavioral disorders were a cause for concern in the city of Oulu. Sick leave was on the rise, and the phenomenon was evident not only in statistics but also in the everyday life of work communities. When the Therapies to the Forefront operating model became available for occupational health services, Oulu seized the opportunity. The goal was to build a completely new way of thinking about mental health support and to provide tools for every employee to promote their own well-being and coping. The achievements of the first six months show that the solution was the right one: a 10% decrease in mental health absences is the result of a comprehensive cultural change.
Terveystalo succeeded in its ambitious goal of reducing mental health-related absences: savings amounted to approximately 100,000 working days and EUR 42 million.
At the beginning of 2025, Terveystalo committed to achieving a significant reduction in mental health-related sick leave among its occupational health customers. Focusing on the prevention of mental health disorders and rapid, effective treatment yielded results that exceeded the target. Mental health-related sick leave fell by 7%, which resulted in a total of approximately 100,000 additional healthy working days and savings of nearly EUR 42 million for occupational health customer companies.
Sick leave on the decline: what does the data for 2025 tell us about the work ability of Finns?
Terveystalo's Näin Suomi voi* material reveals several positive changes in Finnish working life. In 2025, Finnish employees had fewer sick days on average than before, and more and more people got through the whole year without a single day of absence. Absences due to mental health issues, which had been a cause for concern for a long time, also decreased significantly. The data shows a change in work ability management: problems are addressed earlier and returning to work is supported more actively than before.
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Smooth assistance for your needs – our AI assistant is now at your service
You can now find Terveystalo’s AI assistant on our website — a quick and easy way to get answers based on the information available on our site. For now, the assistant is available only on the Finnish‑language section of our website, but you can chat with it in English.
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Mental health disorders have overtaken musculoskeletal disorders, which had long been the leading cause of sick leave. Work is changing, and the range of sick leave caused by mental health issues has also changed. We must be able to offer new solutions to this challenge.