Customer service
Arrival and check-in
It’s a good idea to arrive about 10 minutes before your scheduled appointment. The easiest way to check in is via the Terveystalo app. You can see your arrival details in the app already 24 hours before your appointment.
Arriving for your appointment
- Arrive about 10 minutes before your scheduled time.
- Kun varaat ajan verkossa tai Terveystalo-sovelluksessa, näet saapumisohjeet varauksen yhteydessä.
- When you book online or via the Terveystalo app, you’ll see arrival instructions during the booking. .
Bring a photo ID
Accepted IDs: passport, driver’s license, identity card, Kela card with a photo.
Tip: Check your consents
- Before your appointment, visit MyKanta and give the necessary permissions to view your health data. This helps us serve you better.
- Check your contact details and consents in the Terveystalo app or by logging into our online service.
Check-in
- You can check in easily and smoothly using the Terveystalo app. You will receive detailed arrival instructions in the app already 24 hours before your appointment. If you haven’t downloaded the app yet, you can check in through our online service.
- We also offer other ways to check in. In addition to the Terveystalo app, you can check in using the check-in SMS, at a self-service check-in machine, or by showing a photo ID or driver’s license at the customer service desk.
- If you check in via the app or text message, you’ll receive the room number on your phone and can go directly to the room.
- Our staff is always happy to help.