When you visit the clinic as an occupational health customer

Booking an appointment

You can make an appointment online on our website or Terveystalo's mobile app. Using the Terveystalo app is the easiest way to book an appointment. See the instructions for downloading the app to your phone.

The app and online booking system automatically offer you appointments with members of your designated occupational health team. If you cannot find a suitable appointment, service, or expert on the website or app, please contact our customer service. We will help you to make an appointment and find the right expert as well as advise you on questions related to our services. You can call us anytime, but in the morning our waiting times may be longer than at other times.

An SMS reminder is sent to your mobile phone one day before your appointment.

In acute cases of illness, illness-related occupational health appointments are also available. Your designated occupational health physician evaluates the need for an appointment with a specialist or other further examinations and provides a referral to these. You can check the content of your occupational healthcare agreement from your employer or our customer service. All our services are available to your as a private customer.

When you have a referral, you can book an appointment for lab tests or imaging, or an appointment with an occupational physical therapist or occupational psychologist

• in the Booking section of the Terveystalo app
• online at ajanvaraus.terveystalo.com/en/

An occupational health nurse will invite you to health checkups, including any necessary tests and examinations. You will also receive instructions on how to prepare for the checkup. Please follow these instructions.

If you cannot come to the appointment you booked, you can change it online, in the Terveystalo app or by calling our customer service.

Your occupational health team and clinic

With Terveystalo as your occupational health provider, you can find the information of your occupational health team and clinic in the Terveystalo app or by logging in to our online service.

You can contact your designated occupational health team through the Messages section of the Terveystalo app.

1. Go to the Remote service page of the app and select “Messages” from the top right corner.
2. Next, select “Occupational health team” and a specialist to send a message to.
3. The specialist will respond to you within 1–3 days.

Content of the occupational healthcare agreement

You can check the content of your occupational healthcare agreement from your employer or our customer service. All our services are available to your as a private customer.

Contacting the clinic

If you need to get in touch with the clinic or person treating you, please call our customer service. If they cannot resolve your issue, they will connect the call to the respective clinic.

To ensure that our medical staff can focus on their work without interruption, we do not connect calls to their offices. Our customer service staff will make a call request to the person you are looking for.

Registration

Please arrive for your appointment approximately 10 minutes in advance. With chat and video appointments, it is advisable to test their functioning in advance.
Test remote services

Our clinics use several different ways of registration. You may register at the clinic’s customer service desk by presenting a driver’s license or other photo identification, at the self-registration machine, or by replying to the registration SMS sent to you. Some of our clinics send an SMS with information on the floor and room of your appointment, and no other registration is needed.

Checklist for appointments

Please keep the following in mind when you come for your appointment – this is to make sure that you receive efficient and safe care.

Always remember to

• bring your Kela card to the appointment.
• inform about your previous treatments and prescriptions.

It is advisable to save your Kela card in the Terveystalo application, where you can also find your appointment history, lab results, prescriptions, and vaccination information. This way, your health information and Kela card are always with you.

At the appointment, please provide the person treating you with all the relevant information related to your visit – even details that may seem minor to you are worth mentioning.

Remember to mention

• any allergies or other illnesses you have.
• any medicines you are taking – products prescribed by a physician, over-the-counter (OTC) products and herbal remedies.
• if you are pregnant or think you may be pregnant, or if you are breast-feeding.

Don’t hesitate to ask if you are unsure about anything – our medical staff are there for you.

If more information about your health is needed, you will be referred to lab tests or X-ray examinations. You will be explained how you will receive the results. Most results can be viewed in the Terveystalo application.

After a health examination appointment with an occupational health nurse, you will be referred to an occupational health physician, occupational physical therapist, occupational psychologist, or other expert, if necessary.

If you want to record your appointment, please discuss this in advance with the person treating you. Terveystalo's professionals have the right to refuse to participate in a treatment event that is recorded without their consent.

Further appointments

If further examinations or control appointments are needed, it is most convenient to immediately book them at the customer service desk. This ensures that you know when and how your treatment will continue. Our customer service staff can book an appointment for you at any Terveystalo clinic.

If you want, we can remind you of your appointment (e.g., annual checkup) by sending you email or calling you.

Payment

Please check with your employer to find out about the agreed payment methods.

When your appointment is covered by the occupational health agreement, you don’t have to return to the customer service desk. Nevertheless, please make appointments for further examinations or control visits immediately at the customer service desk. Our customer service staff can book an appointment for you at any Terveystalo clinic.

As an occupational health customer, you are also a preferred customer

As an occupational health customer, you are also a preferred customer and among the first to receive news about our new services. You are also entitled to valuable benefits, including discounts on Terveystalo services you use as a private customer. You will also receive important information to promote your health and well-being.

As a preferred customer, you are entitled to the benefits at any Terveystalo clinic in Finland. You remain a preferred customer free of charge as long as you are covered by Terveystalo's occupational healthcare services.