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Terveystalo's revised occupational health invoicing practices increase transparency and invoicing accuracy

News 10/28/2025

Over the past few months, we at Terveystalo have taken significant steps towards a more transparent and customer-oriented invoicing practice in our occupational health services. Based on feedback from our customers, the extensive development work launched in the spring has produced concrete results, and the new invoicing model developed in response to our customers' wishes will be available to all our customers in early 2026. For our customers, the results of this development work mean clearer invoices, better quality, and smoother cooperation.

Clear and understandable invoicing is part of responsible service. Transparent invoicing helps to understand how people utilize occupational health and supports reporting and demonstrates the concrete effects achieved by investing in occupational health.

– Our development project to reform invoicing has now progressed to the testing phase, and we expect to be able to publish the new invoice template with its new attachments for use by all our customers at the beginning of 2026. The aim of the reforms is to improve the transparency of invoicing and to use new attachments to clarify the content of invoices in a secure manner, says Laura Karotie, SVP Corporate Health at Terveystalo.

Key changes:

  • Simplified invoice layout: The invoice will be condensed to one page and a barcode will be added to facilitate payment and automated processing.
  • Clear billing period: The time period is clearly displayed, which better illustrates when the services in question were used.
  • Revised attachments: The set of attachments sent to all customers has been revised. All customers will now receive information about the people who have used the services in the "Daily visitors" attachment. Service specifications will now be presented at the price group level, in line with the guidelines of the GDPR.
  • Clearer naming: Attachments are named in an understandable way, such as "Service Specification – 12.1.2026," instead of previous number series.
  • Data protection considerations: If there are fewer than six events during the billing period, the attachment will include information about the employees who used the services and the dates of their visits, as well as a service-specific breakdown at a higher price group level than before. When there are at least 6 events during the billing period, the company will also receive price list code-level specifications, as before.

– Developing our invoicing practices is an essential part of our broader development path toward building a more responsible and transparent healthcare system. We want to ensure that our customers can trust our operations in all areas – in the quality of care, the smoothness of service, and the clarity of invoicing. In this way, we will continue to provide Finns with high-quality, effective, and appropriate occupational health services, says Karotie.

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