Smooth assistance for your needs – our AI assistant is now at your service
You can now find Terveystalo’s AI assistant on our website — a quick and easy way to get answers based on the information available on our site. For now, the assistant is available only on the Finnish‑language section of our website, but you can chat with it in English.
How does Terveystalo’s AI assistant work and where can I find it?
The AI assistant helps you find information on our website. It is a customer service bot you can chat with directly on our site. The assistant understands your questions as you ask them and can provide direct answers instead of just listing links. Our AI assistant uses generative AI and bases its answers on content from Terveystalo’s website.
You can find the AI assistant via the Do you need help? button, which appears in the lower right corner of our website’s customer service section.
What can I ask the AI assistant?
The assistant aims to provide fast and clear help with questions related to, for example, Terveystalo’s services, locations, payments, and other common topics.
Where can I find my invoice? When is my local Terveystalo open? How can I renew my prescription? Can I cancel my appointment online? These are examples of questions the assistant is used to helping with.
Does the AI assistant have access to my personal or medical data?
The AI assistant does not have access to personal or medical data. It retrieves answers solely based on information available on Terveystalo’s website. However, it’s good to remember that you should never share your personal or health information in conversations with AI bots.
Terveystalo’s AI assistant is a tool for information retrieval. If you have questions about your health, please always contact a healthcare professional.
Can I reach Terveystalo’s customer service through the AI assistant?
The assistant helps you find information easily and quickly, but it is not yet possible to transfer from the chat directly to a customer service agent. Please contact our customer service here.
We continuously develop our AI assistant
We actively monitor what users ask and how the assistant responds. If we notice gaps or unclear answers, we make necessary improvements. Our goal is to make the assistant as helpful and reliable as possible for our customers.
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