Smooth assistance for your needs – our AI assistant is now at your service
You can now find Terveystalo’s AI assistant on our website — a quick and easy way to get answers based on the information available on our site. For now, the assistant is available only on the Finnish‑language section of our website, but you can chat with it in English.
How does Terveystalo’s AI assistant work and where can I find it?
The AI assistant helps you find information on our website. It is a customer service bot you can chat with directly on our site. The assistant understands your questions as you ask them and can provide direct answers instead of just listing links. Our AI assistant uses generative AI and bases its answers on content from Terveystalo’s website.
You can find the AI assistant via the Do you need help? button, which appears in the lower right corner of our website’s customer service section.
What can I ask the AI assistant?
The assistant aims to provide fast and clear help with questions related to, for example, Terveystalo’s services, locations, payments, and other common topics.
Where can I find my invoice? When is my local Terveystalo open? How can I renew my prescription? Can I cancel my appointment online? These are examples of questions the assistant is used to helping with.
Does the AI assistant have access to my personal or medical data?
The AI assistant does not have access to personal or medical data. It retrieves answers solely based on information available on Terveystalo’s website. However, it’s good to remember that you should never share your personal or health information in conversations with AI bots.
Terveystalo’s AI assistant is a tool for information retrieval. If you have questions about your health, please always contact a healthcare professional.
Can I reach Terveystalo’s customer service through the AI assistant?
The assistant helps you find information easily and quickly, but it is not yet possible to transfer from the chat directly to a customer service agent. Please contact our customer service here.
We continuously develop our AI assistant
We actively monitor what users ask and how the assistant responds. If we notice gaps or unclear answers, we make necessary improvements. Our goal is to make the assistant as helpful and reliable as possible for our customers.
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Mental health and behavioral disorders were a cause for concern in the city of Oulu. Sick leave was on the rise, and the phenomenon was evident not only in statistics but also in the everyday life of work communities. When the Therapies to the Forefront operating model became available for occupational health services, Oulu seized the opportunity. The goal was to build a completely new way of thinking about mental health support and to provide tools for every employee to promote their own well-being and coping. The achievements of the first six months show that the solution was the right one: a 10% decrease in mental health absences is the result of a comprehensive cultural change.
Terveystalo succeeded in its ambitious goal of reducing mental health-related absences: savings amounted to approximately 100,000 working days and EUR 42 million.
At the beginning of 2025, Terveystalo committed to achieving a significant reduction in mental health-related sick leave among its occupational health customers. Focusing on the prevention of mental health disorders and rapid, effective treatment yielded results that exceeded the target. Mental health-related sick leave fell by 7%, which resulted in a total of approximately 100,000 additional healthy working days and savings of nearly EUR 42 million for occupational health customer companies.
Sick leave on the decline: what does the data for 2025 tell us about the work ability of Finns?
Terveystalo's Näin Suomi voi* material reveals several positive changes in Finnish working life. In 2025, Finnish employees had fewer sick days on average than before, and more and more people got through the whole year without a single day of absence. Absences due to mental health issues, which had been a cause for concern for a long time, also decreased significantly. The data shows a change in work ability management: problems are addressed earlier and returning to work is supported more actively than before.
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