Assessment of the need for care

The assessment of the need for care is an essential part of a patient’s care pathway. It ensures that the patient is directed to the right place of treatment in a timely manner. Terveystalo has solid and long-standing experience in this area. Whether you need a partner in urgent or non-urgent assessment of the need for care, our health care professionals are at your disposal throughout Finland.

Urgent assessment of the need for care (Medical Helpline 116117)

We work as a partner in the 24-hour Medical Helpline 116117 service providing urgent assessment of the need for care. We carry out assessments of the need for care by phone, via chat, and based the Omaolo symptom checker within the agreed response time. We can operate both on Terveystalo’s and the customer’s premises.

Non-urgent assessment of the need for care

We provide non-urgent, centralized assessment of the need for care for the needs of primary health care. Our centralized assessment of the need for care allows us to extend our opening hours on weekday evenings, for example, which reduces unnecessary contacts to emergency services. In accordance with the agreement, our professionals direct customers to the best-serving clinic or service, such as the customer’s health center, Terveystalo’s own remote appointments or, for example, clinics in Terveystalo’s extensive network.

Terveystalo is Finland’s leading health care service company with the largest network in the country

Thanks to our nationwide network, comprehensive health services, remote solutions, and experienced experts, our services are always available close to the customer. For public organizations, we offer many flexible ways of purchasing services and solving needs.