For customers

Remote appointment and Doctor Chat

Our remote services are always there for you. Chat without waiting and have a video appointment conveniently wherever you are.

What can be treated remotely?

  • Flu symptoms
  • Need for a COVID-19 test
  • Renewal of prescription
  • Inflammation of the eye
  • Back pain without other symptoms
  • Women’s urinary tract infection
  • Allergies
  • Rashes
  • Insect bites and suspected borreliosis
  • Interpretation of laboratory results

Safe services, always

To ensure safety, you register in our online services with your online banking credentials or a mobile certificate. Safe authentication is provided by our partner, Telia Finland Oyj.

What our customers say about remote services

Doctor Chat and Nurse Chat available 24/7

  • A flexible way to contact a physician or a nurse without an appointment.
  • Doctor Chat and Nurse Chat are open every day round the clock.
  • Our other convenient chat services include Renewal of prescription and Pediatrician chat. The chat is also an easy way to get a referral for COVID-19 testing.

How do the chats work?

  • You can find all of our chats in the Terveystalo app or by logging in to our website.
  • Select a chat and write a message.
  • You can ask questions about your health and send a photo, if necessary. The physician or nurse can assess your need for care and the urgency of treatment, refer you to tests and prescribe medication.
  • All of our Doctor and Nurse Chats are handled by a professional.

How much do the chats cost?

What do you need?

A smartphone, tablet or computer. The chats in the Terveystalo app can be used by phone or tablet. If you log in to our website, you can use the chats by computer as well.


Before starting the chat, please take pictures of your Kela card and add them to our service. This helps us automatically reduce your potential Kela reimbursement from the price of the chat. How to add photos: After logging in to the app or our website, select your name in the top right-hand corner and select “Omat tiedot” (‘My Information’). Go to “Kela-kortti” (‘Kela card’) and follow the instructions.


Video appointments bring our top experts to your home

  • You can book an appointment with any expert anywhere in Finland.
  • Save time and receive treatment quickly and easily, wherever you are.
  • Video appointments are offered by various professionals, such as general practitioners, specialists, psychologists, dieticians, physiotherapists, sleep coaches and nurses, from all over the country.

What can be treated at a video appointment?

  • Video appointments are convenient for resolving issues that do not require a physical examination.
  • A video appointment is very similar to an in-person appointment. The expert asks questions about your symptoms and background.
  • For example, skin symptoms, allergies, and various recurring health problems can be treated at a video appointment. Video appointments are also a great option for various therapy appointments or other follow-up appointments with a familiar expert.

How much does a video appointment cost?

The prices for video appointments are the same as for in-person appointments at our clinics.

See our price list.

How do video appointments work?

  • You can book a video appointment with your preferred expert in the Terveystalo app, on our website or by calling our customer service.
  • After booking your video appointment, you will receive a confirmation via e-mail and text message with instructions and the link to your video appointment.
  • The video appointments can be used in the Terveystalo app or by logging in to our website.

What do you need?

You need a working internet connection and a device with a camera, speaker and microphone. You can use a smartphone or a tablet for attending a video appointment in the Terveystalo app. If you log in to our website, you can also use a computer for video appointments. Use headphones if you like.


Quick and easy telephone appointments, anywhere

  • If you cannot use a video connection, you can also book a telephone appointment. All you need is a phone.
  • Book an appointment with the top expert of your choice. Many of our experts around Finland offer telephone appointments.