Terveystalo’s strategy

The smart platform

Our services are the most conveniently available to customers. We provide the right service regardless of time, place, and channel, from the beginning to the end of the care path.

The demand for novel health services, pricing models and operative models is growing, while the scarcity of health care professionals is increasing the need for more intelligent use of competence.

We are developing an intelligent service platform that will drive growth, profitability, customer satisfaction and retention. By having the smartest platform in the industry, we can provide our customers with the right service regardless of time, place, and channel, from the beginning to the end of the care path. The optimization of customer guidance and the personalization of services enable us to not only make more efficient use of our resources but also improve access to care, clinical quality, the impact of our services and, consequently, customer satisfaction. The smart service platform supports the management of the customer’s entire care path, which is always built using industry-leading care protocols to make it as smooth and impactful as possible.

Health partner

We anticipate customer needs, create services that support holistic well-being, look after our customers and actively strengthen our relationship with them.

In addition to treating illnesses, we want to create health partnerships with our customers and to keep in touch, anticipate customer needs and provide holistic well-being services. We use digital solutions to make the use of our services convenient and attractive, to increase customer retention and to provide a platform for continuous health partnerships and personalized services. The Terveystalo mobile application already has over 1.2 million users. We are also adding new low-threshold well-being services to our offering and developing services that suit the various life stages of our customers.

Expansion to new markets 

We will achieve growth in the Nordic region and in digital services.

Terveystalo is the largest private health care provider in Finland and the clear market leader in occupational health in the Nordic region. Our growth potential in our domestic market is starting to be limited, which is why we are now looking at new markets.

The Nordic region is a natural choice for our international expansion. The acquisition of Feelgood has given us access to the growing Swedish health market through the locally leading occupational health care provider. Our goal is to grow in the Swedish occupational health market both organically and through additional acquisitions. In the longer term, we see potential not only in the good growth opportunities in the Swedish occupational health market but also in expanding the range of services in Sweden towards more integrated care chains. Our business in Sweden developed in 2022 according to our plans and revenue increased by 151 percent. We made two acquisitions in occupational health and expanded our operations beyond occupational health by acquiring Nämndemansgården, which specializes in addiction treatment.

Terveystalo is a pioneer in the digitalization of health care. We have world-class expertise in digital tools for customers and professionals and we have made long-term investments in their development. Terveystalo is in a good position to also leverage these competencies in other markets and thereby create significant added value for various stakeholders.