Key indicators

Key indicators in 2020

Tax Footprint
Tax footprint

Tax Footprint
Terveystalo Group


» Read more about Terveystalo's tax footprint

Personnel and clinics

17 clinic-
hospitals

300 clinics

13,000 healthcare professionals, of which 2/3 are employees of Terveystalo, and 1/3 are independent practitioners.

Customers

3.7 million
appointments with a physician

1.2 million
individual customers

Our customers
include private individuals, companies and communities, insurance companies and the public sector

700,000
occupational healthcare customers

24,000
corporate customers

4 million
Finnish patient records in the national electronic medical record (EMR)

Service quality

83

NPS index

94

NPS index for hospital services

Clinical quality

0,01%

Objections

 

0,01%

Patient injury reports

 

0,00%

Complaints

 

0,14%

Incident reports

 
In relation to the  appointments with a physician in 2020.
Leader in electronic services

1.8 million remote visits in 2020

Approx. 700 000 digital appointments 

26 % of all appointments were digital in 2020, either digital channel or over the phone