Key indicators

Key indicators in 2018

Tax footprint 2012

Tax footprint 2018
Terveystalo Group

» Read more about Terveystalo's tax footprint

Personnel and clinics

17 clinic-hospitals

260 about 260 clinics

10.000 Around half of Terveystalo’s healthcare professionals are employees of Terveystalo, while the other half are independent practitioners. 

Customers

3.5 million
appointments with a physician

 

1.2 million
individual customers

Our customers
include private individuals, companies and communities, insurance companies and the public sector

670 000
occupational healthcare customers

23 000
corporate customers

4 million
Finnish patient records in the national electronic medical record (EMR)

Service quality

71

NPS index*

91 %

NPS index for hospital services **

* Rolling 90 days, 12/2018, respondents to the measurement 1-12/2018, 50,310

** Rolling 90 days, 12/2018, respondents to the measurement 1-12/2018, 7,689


Clinical quality

0,007%

Reminders*

 

0,0029%

Complaints*

 

0,011%

Patient injury notifications*

 

0,58%

Surgical site infections**

 
 

*in relation to the 3.5 million appointments with a physician in 2018
**in relation to the number of surgical measures in 2018

Leader in electronic services

Over 14,8 million visits to the Terveystalo website in 2018.

60% of all centralized appointments booked online

1 million registered Oma Terveys users and
170 000 Oma Terveys personal health plans

More than 100 000 remote appointments in year 2018

Terveystalo annual reviews