Key indicators

Key indicators in 2019

Tax Footprint
Tax footprint

Tax Footprint
Terveystalo Group


» Read more about Terveystalo's tax footprint

Personnel and clinics

17 clinic-
hospitals

300about 300 clinics

13.000 Around 2/3 of Terveystalo’s healthcare professionals are employees of Terveystalo, while 1/3 are independent practitioners.

Customers

3.7 million
appointments with a physician

1.2 million
individual customers

Our customers
include private individuals, companies and communities, insurance companies and the public sector

670.000
occupational healthcare customers

23.000
corporate customers

4 million
Finnish patient records in the national electronic medical record (EMR)

Service quality

73

NPS index*

89

NPS index for hospital services**

* Rolling 90 days, 12/2019, respondents to the measurement 1-12/2019, 161 707
** Rolling 90 days, 12/2019, respondents to the measurement 1-12/2019, 21 360
Clinical quality

0,009%

Reminders*

 

0,001%

Complaints*

 

0,011%

Patient injury notifications*

 

0,55%

Surgical site infections**

 
*In relation to the 3.7 million appointments with a physician in 2019.
**In relation to the number of surgical measures in 2019.
Leader in electronic services

Over 18.1 million visits to the Terveystalo website in 2019.

60 % of all centralized appointments booked online

1 million registered Oma Terveys users and
170 000 Oma Terveys personal health plans

More than 120 000 remote appointments in year 2019.