How to pay for services online
When you visit us as a private customer, you can choose to pay as an online payment in the Terveystalo app or in the Payments section of our website.
Chats and video appointments will be automatically sent for payment through either the app or our website.
You will be notified of when you can pay by SMS and email on the day following the use of the service. You will have 3 days to pay the fee without any additional charges.
In the Terveystalo app, you will find your newest outstanding payments on the front page and in the My information section, which can be accessed from the upper right corner of the app. You can click to pay either directly from the front page under your new payment, or from the My information section under Payments.
On our website, you can find the Payments section in the top right corner of the page. Once you sign in to the Payments section using strong identification, you will be able to make your latest payments.
How payment works: Click on the payment to open the payment details. For further details, you can open the payment specification. '
After reviewing the payment details, you can proceed to the payment method selection and then pay. In addition to your bank's online payment, payment methods include the most common credit cards, MobilePay, and Terveystalo Invoice, which you can use to get more time to pay or to divide your payment into instalments.
Once you have paid for the visit, the details of the completed payment will be stored in your payment history. You will see the same payment history regardless of whether you are logged in to the Terveystalo app or the website’s Payments section.
You can download a payment specification for the visits you have paid for, and this will act as a receipt.
If you have any questions about invoicing, please contact our customer service: firstname.lastname@example.org. If your question concerns a particular payment, please include the payment number or your date of birth in the message to speed up processing.