How to pay for services online
If you have any questions about invoicing, please contact our customer service: firstname.lastname@example.org. If your question concerns a particular payment, please include the payment number or your date of birth in the message to speed up processing.
Frequently asked questions about online payment
Log in to either the Terveystalo app or the Payments section of our website: you can pay in either location. In the app, your new payments will appear on the app's front page and in the My information section, which opens in the top right corner of the app. The Payments section of the website can be found in the top right corner of our website.
You will be notified of new outstanding payments by SMS and email on the day following the use of the service. Then, you can pay directly through the link in the message or by opening the Terveystalo app.
In the Payments section of the Terveystalo app and our website. Receipts for payments can be found in your payment history: open the payment you want and click the payment specification, which is a receipt of your payment. You can download the payment specification PDF file to your computer or forward the payment specification as a message or email attachment.
Usually no later than the day after you have visited Terveystalo. We will remind you of the new payment by text message, email and push notification in the Terveystalo app, if you have enabled notifications. Please complete your payment within 3 days.
Sometimes there may be a delay in our payment system so that the payment does not appear in the app or in the Payments section of our website on the following day. The delay in showing your payment does not require any action from you. In this case, you can wait until the payment is notified by email or text message.
If you have not paid for your visit at the clinic’s customer service point, you will receive an online payment for your visit automatically. Video and chat receptions are also always paid online.
If you have received an online payment that should be paid by occupational health or your insurance company, please contact our invoicing service at +358 45 7884 0888. We serve weekdays from 9 a.m. to 3 p.m. You can also email us at email@example.com
Paying online can be compared to paying at the checkout. The payment term is short as it is an online payment, not an actual invoice. If you want to extend your interest-free payment term, you can choose Terveystalo Lasku as your payment method when paying online.
In your payment history, you can currently only see payments you have paid online either through the Terveystalo app or our website. Visits paid at the clinic’s checkout are not yet visible in your payment history. However, we will continue to develop the service.
Before you pay, you will see your payment information and the event date, i.e. the date on which you have visited Terveystalo. From the payment specification, you can open and view more detailed information related to your appointment, such as the share of Kela reimbursement in the payment.
Please email us at firstname.lastname@example.org and we will check your payment as soon as possible.
Chats and video appointments will be automatically sent for payment online. Most appointments at the Terveystalo clinic can also be paid online. In this case, you can leave the clinic without going through the checkout.
You can also pay for services used with a child online once we have updated the payment information to your guardian profile. So, when you arrive at the clinic, please visit the customer service point and tell them that you want to use the online payment opportunity when using the services with your child, and we will take care of it.
Paper invoices are charged a 5 euro surcharge starting from 1.4.2023. If you want to continue to receive a paper invoice when you do not pay your visit at the checkout in Terveystalo's clinic, the total amount will always include a 5 euro surcharge.
If you do not want to pay the surcharge in the future, you can pay online via the Terveystalo app or online service. See the following section for instructions on how to enable online payment.
- Go to terveystalo.com/payments and you will be taken to the login page of the Payments section.
- Log in with your bank identifiers or a mobile certificate.
- Once logged in, click on your name in the top right corner of the screen and select My information.
- Then select Payments, add a tick to the Payments enabled box and then click Save.