Online payments at Terveystalo
You can now pay for your appointments and remote appointments conveniently in the Terveystalo app or by logging in to our website.
Use our services, pay easily online
We renewed the online payment in the Terveystalo app and on our website to make it even easier and smoother.
Your payment history is saved
You can always check your payment history in the Terveystalo app or by logging in to our website. If necessary, you can download receipts for your past payments.
A safe way to pay
You can log in with your online bank user identifiers, mobile ID or authentication methods you create in the Terveystalo app; anywhere, anytime.
How to pay for the services online
- The payment is made either in the Terveystalo app or in the Payments section of our website.
- You will receive a new payment on the day following the use of the service. You will receive a notification about the payment by text message and email, and you will have 3 days to make the payment without additional charges.
- Before paying for your services for the first time through the app or our website, save a picture of your Kela card to your profile. In this way, possible Kela reimbursement can be deducted from the payment.
- Please make sure that your email address is correct and saved in your profile information. In the app, you can check this by clicking on your name in the top right corner of the screen, and on our website you can see your profile information by logging in.
See the instructions
Where to find your payments and how to start? See the instructions for how to pay your visits at Terveystalo online.Read more
Frequently asked questions about online payment
Log in to either the Terveystalo app or the Payments section of our website: you can pay in either location. In the app, your new payments will appear on the app's front page and in the My information section, which opens in the top right corner of the app. The Payments section of the website can be found in the top right corner of our website.
You will be notified of new outstanding payments by SMS and email on the day following the use of the service. Then, you can pay directly through the link in the message or by opening the Terveystalo app.
In the Payments section of the Terveystalo app and our website. Receipts for payments can be found in your payment history: open the payment you want and click the payment specification, which is a receipt of your payment. You can download the payment specification PDF file to your computer or forward the payment specification as a message or email attachment.
Usually no later than the day after you have visited Terveystalo. We will remind you of the new payment by text message, email and push notification in the Terveystalo app, if you have enabled notifications. Please complete your payment within 3 days.
Sometimes there may be a delay in our payment system so that the payment does not appear in the app or in the Payments section of our website on the following day. The delay in showing your payment does not require any action from you. In this case, you can wait until the payment is notified by email or text message.
If you have not paid for your visit at the clinic’s customer service point, you will receive an online payment for your visit automatically. Video and chat receptions are also always paid online.
If you have received an online payment that should be paid by occupational health or your insurance company, please contact our invoicing service at +358 45 7884 0888. We serve weekdays from 9 a.m. to 3 p.m. You can also email us at email@example.com
Paying online can be compared to paying at the checkout. The payment term is short as it is an online payment, not an actual invoice. If you want to extend your interest-free payment term, you can choose Terveystalo Lasku as your payment method when paying online.
In your payment history, you can currently only see payments you have paid online either through the Terveystalo app or our website. Visits paid at the clinic’s checkout are not yet visible in your payment history. However, we will continue to develop the service.
Before you pay, you will see your payment information and the event date, i.e. the date on which you have visited Terveystalo. From the payment specification, you can open and view more detailed information related to your appointment, such as the share of Kela reimbursement in the payment.
Please email us at firstname.lastname@example.org and we will check your payment as soon as possible.
Chats and video appointments will be automatically sent for payment online. Most appointments at the Terveystalo clinic can also be paid online. In this case, you can leave the clinic without going through the checkout.
You can also pay for services used with a child online once we have updated the payment information to your guardian profile. So, when you arrive at the clinic, please visit the customer service point and tell them that you want to use the online payment opportunity when using the services with your child, and we will take care of it.
If you have any questions about your payment information or need help paying through the app or our website, please send us your questions and we will help you as soon as possible.Contact us