Sustainability management
Our sustainability efforts are based on our Code of Conduct and shared values. Our systematic management of sustainability is aimed at ensuring that we achieve our sustainability targets. Our continuous improvement model ensures that our services will continue to create value for our customers in the future. The management of Terveystalo’s key sustainability themes is described in the table below. We assess our management model based on audits, feedback, identified development targets and the achievement of goals, and modify it when necessary.
| Good health and well-being | Ethical business | |
|---|---|---|
| Description and purpose of the management apporoach | The health and well-being of our customers are the starting point for the planning of all operations. The purpose of the management approach is to ensure patient safety and high-quality care. | At the general level, our responsibility is guided by Terveystalo’s Code of Conduct and values. The purpose of the management approach is to ensure the effective implementation of our strategy and the achievement of our business goals as planned. |
| Policies and commitments |
Terveystalo’s operating policy, quality policy, internal control and risk management policy, self-monitoring, Code of Conduct, data protection and information security policy and compliance rules. ISO 9001: 2015 quality system Operations are guided by the Current Care Guidelines Government Decree on the Principles of Good Occupational Health Care Practice 708/2013 General Data Protection Regulation (EU) 2016/679 Other laws and regulations governing business operations, the industry and the operations of private service providers as well as customer agreements The harmonized processes and procedures that ensure patient safety and high-quality care are documented in Terveystalo’s operating handbook. Our policies and procedures pertaining to the data protection of patient data are documented in the Data Protection Handbook for patient care. |
Terveystalo’s Code of Conduct and Supplier Code of Conduct. We always observe the laws and regulations governing our operations. In addition to compliance with legislation and Terveystalo’s Code of Conduct, we aim to observe widely accepted ethical standards, such as the UN Global Compact principles. We also expect our partners and subcontractors to share and observe the same ethical principles. |
| Objectives |
Our services are of high clinical quality and are the most conveniently available to customers. We provide the right service regardless of time, place, and channel, from the beginning to the end of the care path. |
All Terveystalo employees have familiarized themselves with the Code of Conduct and completed an online course on Compliance to confirm this. All of our suppliers have accepted the Supplier Code of Conduct. Ensuring patients’ data protection and information security. |
| Resources and responsibilities |
The Chief Medical Officer is responsible for clinical quality and patient safety. The assurance and development of quality and patient safety are managed by the Group’s quality steering group, data protection team, safety team, patient safety team and the regional quality network. |
Terveystalo’s Board of Directors approves the Code of Conduct. Terveystalo’s Legal & Compliance department is responsible for the implementation of the Code of Conduct in the organization and supervisors are responsible for communication related to the Code of Conduct. |
| Feedback mechanisms |
Incident reports, customer feedback. Each Terveystalo employee and practitioner is required to report actual or suspected misconduct to their supervisor, the supervisor’s supervisor, Terveystalo’s Legal & Compliance department or via the Terveystalo reporting channel. |
Actual or suspected violations of the Code of Conduct are primarily reported to the supervisor, the supervisor’s supervisor or Terveystalo’s Legal & Compliance department. They can also be reported anonymously via the Terveystalo reporting channel. |
| Responsbile work | Sustainable economic growth | Sustainable consumption and climate action | |
|---|---|---|---|
| Description and prupose of the management approach |
The objective of our HR management is to ensure that our personnel have a high level of well-being and that they perform their jobs successfully. |
We always aim to operate responsibly and bring openness, transparency and a patient-centered approach to health care. In addition to the renewal of health care and the prevention of illnesses, it means being a responsible corporate citizen and adhering to a responsible tax policy. We also aim to use our strengths to continue profitable growth and increase the efficiency of our operations. |
Our aim is to take our environmental impacts into consideration in all our operations. The objective of our environmental program is that everyone at Terveystalo takes the potential environmental impacts into account in their day-to-day work and strives to operate in environmentally friendly ways. |
| Policies and commitments |
Terveystalo Group’s equality and non-discrimination policy Terveystalo’s HR policy The work community development plan |
With regard to communication and financial reporting, we observe the rules of the Helsinki stock exchange in accordance with our disclosure policy. With regard to taxation, Terveystalo and its subsidiaries comply with a responsible tax policy in accordance with Terveystalo’s tax strategy. Our suppliers and subcontractors are required to commit to the Supplier Code of Conduct and comply with the laws and regulations governing their operations. |
Terveystalo's Group services and some of our clinics in Finland have ISO 14001:2015 Environmental Management System certification. Feelgood, Terveystalo’s subsidiary operating in Sweden, also has ISO 14001:2015 Environmental Management System certification. Our Environmental Policy and Environmental Program covers the entire Terveystalo Group and meet the requirements of the environmental standard.
|
| Objectives |
Our goal is to be the best and most attractive employer in our industry. Improving Terveystalo’s employee Net Promoter Score (eNPS) to reach a good level. Accident rate below the industry average. Reducing sickness absences |
Growth: at least 5% annual revenue growth in the long term Profitability: Adjusted EBITA 12–13% of revenue in the medium to long term Capital structure: Net Debt/Adjusted EBITDA not to exceed 3.5x Dividend policy: At least 40% of the profit for the financial period distributed as dividends We openly report our tax footprint annually. We create jobs. |
Zero emissions from own operations in 2030. The remaining emissions will be compensated We will reduce our direct and indirect CO2 emissions (Scope 1 and Scope 2) by 80% We will purchase 100% green electricity We will minimize waste in all of our operations and forward all waste to be recovered: The recovery rate and recycling rate of waste generated at Terveystalo units will be 100% by 2025. Reducing the mixed waste intensity |
| Resources and responsibilities | The Senior Vice President, Human Resources is responsible for HR management and its development at Terveystalo. | The CEO is responsible for the Company’s day-to-day management and the implementation of strategy. The CEO ensures that the management of the Company is adequately arranged, and the Company’s accounting complies with the legislation. The CEO also ensures the appropriate arrangement of the Company’s administration and asset management. |
The Director of Quality and Development and operative group appointed for the environmental system, are responsible for the ISO 14001: 2015 certificate as well as approving the environmental program and ensuring that the operations comply with it. The Environmental System Steering Group and Quality Steering Group monitor the implementation of the environmental program. |
| Feedback mechanisms |
Personnel and private practitioner surveys Hazardous incident reports by the personnel Performance reviews Private practitioner discussions |
Each Terveystalo employee and practitioner is required to report actual or suspected misconduct to their supervisor, the supervisor’s supervisor, Terveystalo’s Legal & Compliance department or via the Terveystalo reporting channel. | Internal and external feedback and internal development suggestions, Terveystalo reporting channel, incident reports. |
Sustainability governance
The Board of Directors of Terveystalo is the highest decision-making body which oversees the sustainability-related issues within the organization. The Board reviews and guides the sustainability strategy and major plans of action, and monitors and oversees progress against goals and targets annually.
Terveystalo’s sustainability efforts are guided by the company Code of Conduct, values, and strategic goals as well as the sustainability themes that are essential to Terveystalo stakeholders. The results of Terveystalo’s sustainability efforts are monitored regularly.
The most significant risks related to material non-financial themes are assessed and sought to be mitigated as part of the company’s overall risk management process.
At the management level, the Quality Steering Group chaired by Chief Medical Officer is responsible for assurance and development of quality and patient safety and monitors the implementation and progress of the quality and sustainability measures.
The Vice President, Communications, IR & CR (reporting to the CEO) is responsible for managing the process of setting new sustainability targets and coordinating sustainability initiatives within the company.
Risk management procedures are integrated to all levels of the organization. Terveystalo identifies risks using performance indicators, market statistics, customer feedback, inspection reports and inquiries from the authorities, occupational safety risk surveys, incident information, results of internal audits and audits, and competitor information.
Risk management is assessed annually through the following quality certificates:
ISO 9001: 2015 -quality system
This certificate covers the corporate management system, business lines, corporate services, appointment services, hospital services, occupational health care, screening services, medical imaging services, laboratory services, dental care, customer services, health care staffing, biobanking activities, digital appointment services, well-being services, Fokus special units and child welfare services.
ISO 13485 -quality system
This certificate covers design, development, manufacturing, distribution and sales of medical software.
ISO 14001: 2015 environmental system
This certificate covers the corporate management system, business lines, corporate services, appointment services, hospital services, occupational health care, screening services, medical imaging services, laboratory services, dental care and customer services in Finland.
In Sweden, Terveystalo's subsidiary Feelgood has ISO 9001: 2015 quality system, ISO 14001: 2015 environmental system and ISO 45001 occupational health and safety system certificates.
The company also has a Risk management and internal control policy to manage the different risk processes. Also, internal audit verifies the processes and control duties.