Quality and responsibility

Terveystalo and responsibility

Responsibility is a core value for Terveystalo. Above all, we want to promote the health and well-being of our customers and personnel. We also create positive impacts on the entire society around us and promote ethical business practices throughout our value chain. Our aim is also to minimize our environmental impacts in all of our operations and products.

Our sustainability and corporate responsibility efforts are guided by Terveystalo’s Code of Conduct, our common values and strategic goals as well as the responsibility themes that are essential to our stakeholders. We regularly monitor the results of our work pertaining to sustainability and corporate responsibility.

Terveystalo’s responsibility themes

  • All members of our personnel are responsible for ensuring that our customers receive appropriate, high-quality and safe care.
  • We aim to stand out by providing an outstanding experience in all customer encounters, regardless of the channel.
  • We develop our work by listening to our customers and utilizing new technology.

  • Terveystalo’s employees and practitioners must do the right thing regardless of where we are, who we are with or what the circumstances are.
  • A workplace culture that always insists on doing what is right creates a foundation for long-term success.
  • In addition to the company’s values, Terveystalo’s operations are guided by Terveystalo’s Code of Conduct and Supplier Code of Conduct.

  • Competent and committed personnel form the foundation for our operations.
  • We offer diverse career and development opportunities in a wide range of jobs.
  • We aim to be our industry’s most attractive employer for physicians as well as other professionals.
  • Equality, fairness and non-discrimination are important principles to which we are committed.

  • Responsible business is also financially profitable and sustainable.
  • We create value for our customers, society, and our shareholders by continuously developing the quality of our operations, enabling faster access to care, reducing sickness absences, and employing directly and indirectly more than 14,800 professionals.
  • We are a significant employer, taxpayer and provider of health services in Finland.

  • We are committed to the targets agreed upon in international climate summits for the mitigation of climate change.
  • We reduce the emissions arising from our operations by using emission-free green electricity and prioritizing vehicles with low emissions.
  • We promote the conservation and sustainable use of natural resources in our supply chain by reducing plastic consumption, recycling and increasing the efficiency of material management.
  • Our digital services enable us to simultaneously improve service availability and reduce our customers’ travel times and the emissions generated by travel.

Our key commitments and sustainability indices

We are committed to the principles of the UN Global Compact initiative, according to which we promote human rights, labour rights, environmental efforts and anti-corruption. In 2020, we analyzed our operations and business strategy in relation to UN Sustainable Development Goals (SDGs). From among the 17 goals, we selected the ones that are most relevant to us. We made a commitment to actively promote eight sustainable development goals.

Terveystalo is the first Finnish health service provider to receive the ISS ESG Prime sustainability rating. This means we meet the high sustainability standards of ISS ESG in our industry and we are in the top 10 percent globally in the ISS ESG Prime rating framework. Our scores were better than average particularly in the areas of quality, patient safety, employee relations, and the working environment.

In 2021, Terveystalo received a rating of AA+ (Excellent+) in the Upright Project’s assessment of the company’s net impact on society. The rating is higher than 93.3% of all of the evaluated companies, 96.1% higher than the companies listed on Nasdaq Helsinki and 50% higher than other health care companies. Net impact refers to the difference between positive and negative impacts, i.e. the comprehensive net value creation of companies. The Net Impact Scorecard is an indicator of what resources a company uses and what it achieves with those resources. Inspired by credit ratings, the scorecard summarizes each company’s net impact using a rating scale of AAA-CC.

Terveystalo is a member of the Finnish corporate responsibility network FIBS, a member of the Climate Leadership Coalition (CLC) -network and an official partner of Helsinki Pride 2021.

In 2021, Terveystalo completed the CDP (formerly the Carbon Disclosure Project) comprehensive climate assessment for the first time and was awarded a rating of C.

 

Upright project rating.png FIBS UN Global.png ESG performance.png CDP.png image6j0zh.png