Quality and responsibility

Responsible consumption and climate action

We are committed to the targets agreed upon in international climate summits for the mitigation of climate change. Our goal is carbon neutrality in 2022 and zero emissions from our own operations in 2030. We promote the conservation and sustainable use of natural resources in our supply chains by reducing plastic consumption, recycling, increasing the efficiency of our material management and reducing the number of small orders. Our digital services enable us to simultaneously improve service availability and reduce our customers’ travel times and the emissions generated by travel.

We updated our environmental policy and expanded ISO 14001:2015 environmental management system certification to include Group services

In line with Terveystalo’s environmental policy, we build a sustainable relationship with the environment. Our environmental policy is guided by Terveystalo’s values and strategy, which the management and personnel have undertaken to comply with.

We operate in line with the principles of sustainable development in order to reduce and eliminate environmental risks. We comply with all applicable laws, regulations and procedures in place in our industry to ensure patient safety. 

Our environmental goals are as follows:

  • Development of environmental management and awareness at all organizational levels
  • Identification, anticipation and monitoring of direct and indirect environmental impacts
  • Reduction of environmental impacts in our day-to-day operations
  • Development of practices that promote sustainable development

We prevent adverse environmental impacts by, for example:

  • reducing energy consumption and transitioning to carbon-neutral energy,
  • reducing the volume of waste created in our operations and increasing our recycling rate,
  • optimizing the life-cycle of health care equipment, with due consideration for technological development,
  • taking environmental perspectives into account in our travel and car policy,
  • developing digital services,
  • by planning and implementing pharmaceutical services in an up-to-date manner,
  • taking environmental perspectives into account in centralized procurement and ensuring efficient inventory management, and
  • taking sustainable development and environmental perspectives into account in our network and business premises projects.

Terveystalo’s environmental program covers all of our clinics in Finland and its appropriateness is evaluated in quality management and environmental management system audits. Some of our clinics are ISO 14001:2015 certified. In 2021, we expanded ISO 14001:2015 certification to include our Group services.

New climate targets: carbon neutrality in 2022, zero emissions from own
operations in 2030

We set ambitious new climate targets in late 2021. Our goal is to reduce our carbon footprint so that Terveystalo is carbon neutral in 2022 and we will achieve zero emissions in our own operations in 2030. Between 2022 and 2030, we will compensate any remaining greenhouse gas emissions by investing in certified CO2 emission compensation projects. Our aim is to eventually discontinue compensation measures and to achieve zero emissions in our own operations by 2030.

A further goal is to reduce our direct and indirect CO2 emissions (Scope 1 and Scope 2) by 80 percent by 2025 (using 2018 as the baseline). As regards energy consumption, our target is for green electricity to account for 100 percent of the electricity we purchase for our operations in Finland. The recycling and recovery of waste is another key theme in our environmental responsibility, with the goal being to minimize waste in all our operations. The indicators we use for this are the mixed waste intensity and the recovery rate and recycling rate of waste generated at Terveystalo’s units.

Our carbon footprint

In 2021, Terveystalo’s carbon footprint from Scope 1 and Scope 2 emissions (market-based) totaled 644.0 (2,165.4) tCO2-eq., which was 69 (59) percent lower than in 2020. Terveystalo’s carbon footprint consists mainly of the production of the electricity consumed by properties, emissions generated by transport and travel as well as the waste generated in hospitals and clinics.The emissions generated by Terveystalo’s operations are reduced, for example, by increasingly transitioning to green electricity and prioritizing low-emission vehicles.

Emissions

We report the direct (Scope 1) and indirect (Scope 2) greenhouse gas emissions arising from our operations – and part of our indirect Scope 3 emissions – in accordance with the GHG standard.

Scope 1

As we do not, for the most part, own or control the properties at which we operate, our greenhouse gas emissions mostly consist of the emissions from our fleet of cars and the trucks used for imaging operations. The emissions arising from our own driving and driving under our direct control are calculated based on fuel consumption. In 2021, Scope 1 CO2 emissions totaled 245.5 (287.2) metric tons of carbon dioxide equivalent (tCO2e).

Scope 2

Indirect Scope 2 greenhouse gas emissions arise from the production of electricity purchased by Terveystalo and the production of district heating consumed at properties controlled by Terveystalo. In 2021, electricity purchases for properties controlled by Terveystalo totaled 14,159 (15,944) MWh. Since January 2020, the company’s electricity portfolio (electricity purchased for properties) is zero-CO2 green electricity. Zero-CO2 electricity purchased for 2021 totaled 12,696 (9,934) MWh, representing approximately 89 (62) percent of the company’s electricity consumption. The remainder, 1,499 (6,010) MWh, corresponds to 418.5 (1,878.2) metric tons of CO2 equivalent (tCO2e,market-based). As regards energy consumption, our target
is for green electricity to account for 100% of the electricity we purchase for our operations in Finland.

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Scope 3

For indirect Scope 3 emissions, we report emissions arising from work-related travel by employees and waste created by the company’s operations.

We aim to avoid unnecessary work-related travel by encouraging the use of remote meetings whenever possible. In 2021, our personnel flew a total of 0.3 (0.3) million kilometers in work-related travel, equaling 39 (37) tCO2e. With regard to reimbursable work-related travel, our personnel traveled a total of 1.9 (1.6) million kilometers, equaling 322.1 (273.4) tCO2e. We encourage our personnel to choose low-emissions vehicles as company cars. The average emissions of the company cars used by the Group amount to 92 (118) g CO2e/km. The indirect emissions arising from waste totaled 36.6
(30.2) tCO2e in 2021.  

Terveystalo has a low CO2 emissions intensity

Terveystalo’s CO2 emissions intensity is low due to the nature of the operations. In 2021, Terveystalo’s emissions intensity (Scope 1 and Scope 2, market-based) relative to revenue amounted to 0.6 gCO2e/EUR (2020: 2.2 gCO2e/EUR). Relative to the number of employees, the emissions intensity was 0.12 (0.44) tCO2e.

Digital services improve access to care and reduce environmental effects

Our digital services enable us to simultaneously improve service availability and reduce our customers’ travel times and the emissions generated by travel. In 2021, the number of digital appointments increased by 48 percent year-on-year, amounting to one million. Remote appointments through digital channels or over the phone accounted for 25 (26) percent of all appointments.

Minimization and utilization of waste

The recycling and recovery of waste is another key theme in our environmental responsibility, with our goal being to minimize mixed waste in all operations and forwarding as large a share of our waste as possible to be recovered. The indicators we use for this are the mixed waste intensity and the recovery rate and recycling rate of waste generated at Terveystalo’s units. We are committed to reducing the plastic waste generated by our operations in accordance with the EU’s plastic strategy by improving our recycling efforts and reviewing the packaging options offered by our suppliers when possible. We also keep a close eye on our medical waste and try to minimize it by increasing the efficiency of our inventory management. The COVID-19 pandemic also influenced the amount of waste generated in 2021, as the use of protective equipment needed for COVID-19 testing, vaccination and the protection of staff and customers increased during the year. The amount of mixed waste was also increased by the renovations of several units.

In late 2018, Terveystalo launched a plastic recycling project in collaboration with the company’s waste management service provider Lassila & Tikanoja.

The project began from the idea of an operating room nurse that was piloted at the Ruoholahti unit in Helsinki. The aim is to expand the project to cover all of Terveystalo’s hospital units. Helsinki Ruoholahti, Turku Pulssi, Turku Aninkainen, Helsinki Kamppi, Pori Lääkäritalo, Seinäjoki and Joensuu are already included in the project.

The project involves collecting and analyzing plastic waste that can be recovered for use in insulation, as material or as energy. This concerns the recycling of clean company plastic, which is different from the consumer plastic collected from households and break rooms.

The new processing line opened at L&T’s recycling plant in Merikarvia enables the more diverse processing of plastic, which means that plastic can be recycled as an industrial raw material instead of being incinerated. The shared goal of the project is to increase the recycling rate and separate collection of plastic and thereby reduce the volume of mixed waste.