Company

Quality and responsibility

Responsibility is a core value for Terveystalo. Above all, we want to promote the health and well-being of our customers and personnel. We also create positive impacts on the entire society around us and promote ethical business practices throughout our value chain. Our aim is also to minimize our environmental impacts in all of our operations and products.

Terveystalo and responsibility

Responsibility is a core value for Terveystalo. Above all, we want to promote the health and well-being of our customers and personnel. We also create positive impacts on the entire society around us and promote ethical business practices throughout our value chain. Our aim is also to minimize our environmental impacts in all of our operations and products.

Good health and well-being

All members of our personnel are responsible for ensuring that our customers receive appropriate, high-quality and safe care. We aim to stand out by providing an outstanding experience in all customer encounters, regardless of the channel. We develop our work by listening to our customers and utilizing new technology.

Ethical business

Operating ethically and responsibly is an integral element of Terveystalo’s values and strategy. Terveystalo’s Code of Conduct and Supplier Code of Conduct provide a framework that helps us ensure that we act in accordance with our values, internal guidelines and applicable laws. They support a company culture that takes ethical perspectives into account and combines a high work ethic, professionalism, solution-oriented cooperation and the pursuit of measurable impact in everything we do.

Responsible work

At Terveystalo, our mission is to fight for a healthier life. To realize our goal of being a pioneer in the health care industry, we continuously develop our thinking, our competence and our working methods. We give health care professionals the opportunity to join a multidisciplinary community of top talents, a team whose members help each other succeed. In line with our values, we always focus on people and work toward the common good. Our strategic goal is to be the best and most attractive employer in the industry for physicians as well as other professionals.

Sustainable economic qrowth

Responsible business is also financially profitable and sustainable. We create value for our customers, society, and our shareholders by continuously developing the clinical, operational, and experienced quality of our work, enabling faster access to care, reducing sickness absences, and employing directly and indirectly more than 14,800 people. We are a significant employer, taxpayer and provider of health services in Finland.

Responsible consumption and climate action

We are committed to the targets agreed upon in international climate summits for the mitigation of climate change. We promote the conservation and sustainable use of natural resources in our supply chains by reducing plastic consumption, recycling, increasing the efficiency of our material management and reducing the number of small orders. Our digital services enable us to simultaneously improve service availability and reduce our customers’ travel times and the emissions generated by travel.

Corporate responsibility reporting and documents

Terveystalo's corporate responsibility reporting is in line with the GRI Standards Core reporting guidelines. Terveystalo reports to several external corporate responsibility surveys and ratings, which makes it easier for stakeholders to assess Terveystalo's responsibility and sustainability achievements. Third parties regularly assess the responsibility of Terveystalo's business with various sustainability indicators.

Targets and achievements

We have set targets in accordance with our key responsibility themes and we monitor their achievement on a regular basis.

Terveystalo quality indicators

Correct and effective treatment is at the core of our work, and effective metrics are the key to developing our quality and operations. We monitor and measure our work and continuously compare the treatment we administer with indicators such as the Current Care Guidelines, accepted occupational healthcare practices, other operators in the sector and average figures. Our high-quality treatment maintains our customers’ quality of life and work ability.

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