Annual Review 2018

Terveystalo Oyj:n vuosikertomuksen kansi
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TERVEYSTALO PLC
ANNUAL REVIEW 2018

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Board of directors´report and financial statements
PDF

BOARD OF DIRECTORS' REPORT
AND FINANCIAL STATEMENTS 2018

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Quality and Corporate Responsibility Book 2018 kansi
PDF

Quality and Corporate
Responsibility Book 2018

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We are fighting for a healthier life

We at Terveystalo constantly strive to promote the health and vitality of society. We work to develop Finnish healthcare, helping Finns make better decisions that promote their well-being. Our new mission directs our path and everyday work: We are fighting for a healthier life.

Our operations are guided by the voice of our customer. High-quality treatment and excellent customer experience are only achieved through hard work and continuous development.

Our digital investments have proved fruitful. The availability of our services has improved and our customers have faster access to care, thanks to our new digital health services.

We want Finland’s best healthcare professionals to work at Terveystalo, and the well-being of our professionals is highly important. Our work culture is supportive, and we reward good performance. Our employees’ job satisfaction has consistently improved over the past five years.

CEO's review

"Our strength lies in our ability to continuously change and evolve"

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Terveystalon toimitusjohtaja Yrjö Närhinen

Key figures

Approximately 3.5
million doctor´s visits in 2018
 15%
of all doctor´s visits in Finland
Approximately 1.2
million individual customers in 2018
 745
revenue EUR mill.
 88
adjusted EBITA EUR mill.

Revenue 2014-2018 Mill. Eur,

Grafiikka: Liikevaihdon kehitys 2015-2018

Adjusted Ebitda 2014-2018

EBITA

Net debt/Adjusted EBITDA 2014–2017

Net debt/Adjusted EBITDA 2014–2017 mill. EUR

TERVEYSTALO GROWTH STRATEGY

Mission:

WE ARE FIGHTING FOR A HEALTHIER LIFE

OUR GROWTH IS BASED ON SIX STRATEGIC CHOICES:

SUPERIOR CUSTOMER EXPERIENCE

NPS 71%

THE PREFERRED PARTNER TO OUR CUSTOMERS

Customer Experience quality

THE PREFERRED EMPLOYER FOR PROFESSIONALS

The most interesting employer*

LOCAL QUALITY LEADER WITH NATIONWIDE SCALE BENEFITS

Operational quality

MEASURED EFFECTIVENESS

Medical quality

RESPONSIBLE SOCIAL INNOVATOR

FINANCIAL TARGETS:

GROWTH

6-8% annual revenue growth1

PROFITABILITY

An Adjusted EBITA margin 12-13%2

Capital structure

Net Debt / Adjusted EBITDA not to exceed 3x3

DIVIDEND POLICY

At least 30% of net profit distributed1

OUR STRENGTHS:

LARGEST NETWORK

LARGEST AMOUNT OF DATA

SCALABILITY

DEVELOPMENT ORIENTED CULTURE

OUR VALUES:

KNOW-HOW AND CARING

1 Growth in the long term through a combination of organic growth and bolt-on acquisitions
2 An Adjusted EBITA margin 12–13% of revenue in the medium to long term
3 Indebtedness may temporarily exceed the target level, for example, in conjunction with acquisitions
4 Taking Terveystalo’s long-term development potential and financial position into account
* According to Mediuutiset and Universum surveys.

Quality and responsibility guide our work

For us at Terveystalo, quality is a matter of honour. It guides everything we do. Through our activities, we promote the health of Finns and the well-being of society as a whole. In addition to quality care, our corporate responsibility focuses on the well-being of our employees, our societal impact, and good corporate governance.

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