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Corporate Responsibility Report 2020

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Corporate responsibility report

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Annual Review

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Sustainability is central to our values and operations

In addition to creating additional financial value for society, we also strive to promote the health and well-being of our customers and personnel, which was highlighted even more clearly in our operations during the exceptional year. We improved the availability of treatment in emergency conditions by multiplying our digital services.

We take responsibility for the environment by ensuring that our services are produced in a sustainable manner and by taking action against climate change. We have committed to promoting the principles of the UN Global Compact and Sustainable Development Goals. In 2020, we detailed our progress for the second time in our sustainability report, which was produced in line with the Global Reporting Initiative (GRI).

Key figures

18 eNPS

Employee Net Promoter Score

Approx.1,8

million remote visits in 2020

83 NPS

Net Promoter Score for appointments

Over50%

reducement in carbon footprint

Highlights and challenges

In 2020, our Net Promoter Score for customer experience reached an all-time high, despite the exceptional conditions. Daily life during the pandemic increased the burden of our experts and the use of protective equipment raised the amount of waste. However, we succeeded in reducing our carbon footprint by half.

Terveystalo contributes to the achievement of the Sustainable Development Goals

In 2020, we analysed our operations and business strategy in relation to the UN Sustainable Development Goals (SDGs). We actively promote eight of the goals in our operations.

Good health and well-being

All members of our personnel are responsible for ensuring that our customers receive care that is safe, appropriate, and of high-quality. We aim to stand out by providing an outstanding experience in all customer encounters.

Responsible work

We ensure that our personnel have a high level of well-being and that they perform their jobs successfully. We look after their health and work safety as well as provide them with diverse career and development opportunities.

Environmental responsibility

In 2020, we reduced our carbon footprint by half. We are making increasingly sustainable choices, especially in matters concerning energy choices and digital solutions.

We are committed to quality and development

At Terveystalo, we are committed to the high quality and continuous development of our operations. We strive to offer superior service experiences to our customers and provide the best possible working conditions for our personnel.