Terveystalo as a corporate citizen

We bear our share of responsibility for Finland and the Finns

Our operations are directed by the Terveystalo values, i.e. expertise and caring, as well as the general principles and guidelines of the healthcare sector, and the company's Code of Conduct

We are committed to follow the principls of responsible business and the high ethical requirements of healthcare services. We are members in FIBS - CR network in Finland and Association for Finnish Work.

Our operations have a significant impact on the functioning of society and Finnish national economy

Without a healthy workforce, it is impossible to maintain a high level of national economy. We are responsible for the occupational health of more than half a million Finns. Through our operations, we can help reduce costs arising from sick leave and extend working careers.

Quality comes from a satisfied personnel

We offer employment to nearly 10,000 healthcare professionals and indirectly to thousands of employees. We offer an encouraging and flexible working environment which supports the individual development of our employees. We believe that employee satisfaction, together with expertise and professional skills, is important and can be seen as better treatment and service experience for our customers.

Our customer satisfaction is high

We continuously monitor the satisfaction of our customers and develop our services to meet their needs and expectations.

We act in compliance with Finnish laws and regulations

The operating companies of the Terveystalo Group operate in Finland and pay their taxes to Finland. The Terveystalo Group or its subsidiaries have not paid any profit, dividend, interest or consolidated subsidies outside Finland, and Terveystalo pays all of its taxes in Finland. We have selected a development strategy according to which we invest all business income in the company, the development of the expertise of the personnel, service development, equipment investments and the clinic network.

In 2017, Terveystalo's tax footprint totaled EUR 95.0 million. Of this, taxes comprised over EUR 20.3 million, tax-like payments related to the personnel made up EUR 34.5 million, and taxes withheld from salaries were nearly EUR 40.8 million. In addition, a total of EUR 252.0 million was paid in fees to practitioners. Each practitioner pays their individual taxes separately.

We operate as a partner for the public sector

We bear our social responsibility by producing a significant volume of services to support public healthcare. Due to our operations, the public healthcare provision is burdened less, financial costs decrease and patients have quicker access to care. For example, mammography screening offered as a public service, with approximately 250,000 women being invited every year, is mainly carried out at Terveystalo. The screenings are the cheapest in the Nordic countries and, according to OECD comparisons, among the best in Europe.

We urge the business field towards customer-orientation and improved quality

As a leading company in the field, Terveystalo is developing the measurement of the quality, transparency and impact of treatment, and the publication of related results. Our goal is to be a Nordic leader in terms of quality.

We are building a sustainable relationship with the environment

The production of healthcare services is in part controlled by legislation and regulations pertaining to environmental issues. In addition, we are continuously developing our operating models and methods. Goals related to the environment include the reduction of waste volumes, increased energy efficiency and the development of monitoring systems related to these.

We are a responsible social innovator

We want to be extensively involved in developing healthcare in Finland and promoting the well-being of the Finnish people. We build customer-oriented cooperation models with the public sector and engage in active social debate with the decision-makers and leaders of the healthcare industry.