The purposes of the processing

Personal data is processed for the provision of health care services
  • For the planning, implementation and monitoring of a patient’s examinations and care
  • For the management of appointments
  • As part of the implementation of health care services, we analyze the health data born in connection to a patient’s health care service visits in an automated manner for health care purposes, such as assessing employees’ need for support in terms of work ability and for the promotion of employees’ health (profiling)
Personal data is processed for the provision of occupational health care services
  • For the planning, implementation and monitoring of occupational health care patients’ examinations and care
  • For the assessment of work ability
  • For the implementation of an action plan
  • For the management of appointments
  • For the purposes of reporting to the customer organization
  • As part of the implementation of health care services, we analyze the health data born in connection to a patient’s health care service visits in an automated manner for health care purposes, such as assessing employees’ need for support in terms of work ability and for the promotion of employees’ health (profiling)
Personal data is processed for the purpose of assessing the need for work ability and well-being services and for the purpose of targeting services
  • In work ability coaching, for the processing of the customer’s rehabilitation case on the basis of a specific assignment
  • For the processing of an assignment from a pension or accident insurance company
Personal data is processed to ensure the quality of health care professionals’ operations and work
  • For the monitoring of professional qualifications and the readiness required be professional practice
Personal data is processed for marketing and communication purposes
  • For the communication and marketing of products and services
  • For the targeting of communication, marketing, and services
  • For reminding customers of appointments, for example, and of the need to renew prescriptions and vaccinations
  • For communicating clinical studies at the patient’s consent
  • For the collection, monitoring, and analyzing of information concerning customer interests and choices and wishes related to services and clinics, and developing the related customer services
  • For the registration and marketing of activities and benefits pursuant to the loyalty program
  • For the consideration of customer wishes and the targeting of services
  • For the implementation of market research and opinion polls
Personal data is processed for the handling of feedback, clarification requests from the authorities, and incidents
  • Communication between patients and the customer service center (such as telephone conversations) are recorded to ensure the quality of the service and to verify service events as well as to ensure the legal protection of the parties involved
  • For the processing of customer feedback
  • For the handling of notifications and complaints pursuant to the Patients Act
  • For the processing of other official requests for clarification
  • For the processing of incident reports
Personal data is processed for the purpose of the provision of the Oma Terveys service
  • For the management of the contact information of a user registered for the service and for reviewing health information
  • For the management of appointments
  • For the use of remote services
  • For making payments related to transactions
  • For the offering and marketing of services provided by the controller or its partners
  • For sending reminders and recommendations related to health in the service
  • For monitoring, analyzing, and profiling information on registered users’ interests as well as their choices and wishes related to services and clinics, and for developing the related customer services