The purposes of the processing

For the planning, implementation and monitoring of a patient’s examinations and care
For the management of appointments
As part of the implementation of health care services, we analyze the health data born in connection to a patient’s health care service visits in an automated manner for health care purposes, such as assessing employees’ need for support in terms of work ability and for the promotion of employees’ health (profiling)

For the planning, implementation and monitoring of occupational health care patients’ examinations and care
For the assessment of work ability
For the implementation of an action plan
For the management of appointments
For service invoicing and statutory and/or group-level reporting to customer organizations
As part of the implementation of health care services, we analyze the health data born in connection with a patient’s health care service use and implementation in an automated manner for health care purposes, such as assessing employees’ need for support in terms of work ability and for the promotion of employees’ health (profiling)

In work ability coaching, for the processing of the customer’s rehabilitation case on the basis of a specific assignment
For the processing of an assignment from a pension or accident insurance company

For the monitoring of professional qualifications and the readiness required be professional practice

For taking care of customer relationships, for example, reminding customers of appointments and of the need to renew prescriptions and vaccinations
For communicating clinical studies at the patient’s consent
For the collection, monitoring, and analyzing of information concerning customer interests and choices and wishes related to services and clinics, and developing the related customer services
For the registration and marketing of activities and benefits pursuant to the loyalty program
For the consideration of customer wishes and the targeting of services
For the communication and marketing of products and services
For the targeting of communication, marketing and services
For the implementation of market research and opinion polls
For analyzing, profiling, segmenting and drafting statistics for the aforementioned purposes

Communication between patients and the customer service center (such as telephone conversations) are recorded to ensure the quality of the service and to verify service events as well as to ensure the legal protection of the parties involved
For the processing of customer feedback
For the handling of notifications and complaints pursuant to the Patients Act
For the processing of other official requests for clarification
For the processing of incident reports

For the management of the contact information and consent of a user registered for the service and for reviewing health information
For the management of appointments
For the use of remote services
For making payments related to transactions
For the offering and marketing of services provided by the controller or its partners
For sending reminders and recommendations related to health in the service
For monitoring, analyzing, and profiling information on registered users’ interests as well as their choices and wishes related to services and clinics, and for developing the related customer services

Personal data is processed for the provision of health care services