Annual Review 2020

Terveystalo annual review 2020

Annual review 2020

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Terveystalon financial statements 2020

Financial statements 2020

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Terveystalon corporate responsibility report 2020

Corporate responsibility report 2020

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Terveystalo is fighting for a healthier life

As the leading private company in our field, we at Terveystalo we have the unique opportunity – and responsibility – to be a pioneer in Finnish healthcare.

Our objective is to support the overall health of our customers more thoroughly and effectively. In this work, we utilise assets such as digital tools, which help us fulfil our customers’ needs
regardless of time and place.

We take responsibility for individuals’ health and well-being, providing them with possibilities to live good lives. We work together for the best of our customers, who also guide us on our path of renewal.

In 2020, Terveystalo adapted its services in response to the rapidly changing environment created by COVID-19. We grew our range of digital services intensely and developed new services related to our COVID-19 strategy.

The credit for our successes goes to our employees, who are highly competent experts. Together, we seek to build a robust working community in which our customers feel that they receive the best possible care, regardless of the service or channel they choose.

CEO’s review

”The exceptional year challenged the entire industry, and Terveystalo passed the test with flying colors.”

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CEO Ville Iho

Key figures

million visits to the doctor in 2020
million digital receptions in 2020
million individual customers in 2020
Revenue in mill.Euros 2020
% Profit (adjusted EBITA, % of Revenue

Revenue 2016-2020 Mill. Eur

Graphic: Revenue 2016-2020 Mill. Eur

Adjusted EBITA, Eur Mill and % of Revenue

Graphic: Adjusted EBITA, Eur Mill. and % of Revenue

Net debt/adjusted EBITA 2016-2020

Graphic: Net debt/Adjusted EBITA 2016-2020

Our strategy

Terveystalo’s Board of Directors defined the new focus areas as well as strategic and financial goals for the period 2021–2025. We build the most intelligent service platform in the industry and strive to serve as our customers’ health partners. We aim to be the profitability leader in private health services within the Nordic region as well as the preferred choice by customers and professionals.

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How we create value

We focus on creating value around our most important themes: quality of care, patient security, data protection, high-quality service and our staff’s well-being at work. We have evaluated our operations and business strategy in relation to the UN Sustainable Development Goals (SDGs).

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Responsibility is a central value at Terveystalo. Through our activities, we create additional economic value for society while promoting the health and well-being of our customers and personnel. We take care of the environment by conducting our services sustainably and working to mitigate climate change.

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Our commitment to quality and development

At Terveystalo, we are committed to the high quality and continuous development of our operations. We strive to offer superior service experiences to our customers and provide the best possible working conditions for our personnel.

Everything we do is guided by our quality triangle: experienced, clinical, and operational quality.

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